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When Families Ask: Balancing Fairness & Empathy in the Appeal Process

When Families Ask: Balancing Fairness & Empathy in the Appeal Process

by Rachel Henry | Mar 6, 2025 | Appeals, Protocols

The financial aid season can feel like a rollercoaster. One moment, you’re celebrating a sense of relief as you send out decision letters to excited families, and the next, your stress returns as you sift through emails from families requesting reconsideration...
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